Walmart streamlines returns process with new mobile effort

Wal-Mart’s new app-based returns process will expand to include in-store purchases early next year Eckert said

Walmart has unveiled a new process that the company says will significantly shorten the amount of time it takes to return an item, as part of the retail giant's latest move to gain a foothold in their ongoing e-commerce war against Amazon. That company generated the majority of its roughly $136 billion in sales from online shopping previous year.

Refunds will be credited to customers' payment accounts as quickly as the next day.

The company has revealed that in store returns on items will now take just 35 second or less, reducing the time of a process that Wal-Mart admits currently takes approximately two minutes, not including queuing times.

Beginning in November, customers can start a return process on the Walmart app prior to brining in items they are returning to any of the company's 4,700 stores. In addition, Eckert said the company is working to unveil a service as early as December that will let shoppers who have ordered certain products online to receive a refund without returning the item.


Ever wait on line at a Walmart service desk to return an online purchase? It will initially be available for household items like shampoo but will eventually expand to other items over time. They are also now looking into applying the same process to third-party sellers on the Walmart website.

United States retailer Walmart had announced that it is simplified its return process with the launch of its new Mobile Express Returns service. On Monday, it said it would speed up the process for in-store returns of items bought on its website. These lanes, originally designed for prescription and money transfer service customers, are in place in all Wal-Mart stores and ready for their additional use in processing returns. "We're equipping our associates with training and technology so they will continue to innovate in our stores, clubs and through eCommerce to find ways to deliver an enjoyable shopping experience for our customers that is easy, fast, friendly and fun".

Eckert also said that under the new return policy, customers would be able to get a refund right away, while the store no longer has to bother with processing a damaged or defective return.

Many analysts expect stiff competition among supermarkets in home delivery of groceries following Amazon's purchase this year of Whole Foods Market.

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