Passenger says man dragged off United Airlines plane was doctor

The officers then dragged the man along the aisle, with his glasses askew and his shirt above his abdomen.

United CEO response to United Express Flight 3411. The airline then requested law enforcement assistance when one of them refused to leave.

What followed was captured on mobile phone video by at least two passengers.

Bridges said when the flight did depart a United employee apologized to passengers.

According to the U.S. Department of Transportation, United forced almost 3,765 people off oversold flights. "This flight's not leaving until four people get off". "She said that they were going to force people off the plane", Klaassen said. "They begrudgingly got up and left".

"You need frontline customer service, customer representatives who are at the terminal empowered to make different types of decisions", Creally told BNN. "I apologize for having to re-accommodate these customers", he said in a statement on United's Twitter. The man in the video had said he was a doctor, with patients to see, and therefore could not be delayed. "He said, more or less, 'I'm being selected because I'm Chinese'". "Others bump the last passengers to check-in". When no one volunteered, United chose to randomly select passengers.

Three officers pulled the man from his seat on the plane in Chicago, and in the process knocked his head into an armrest.

There was no update on the condition of the man who was dragged off the plane.

"This is awful", someone says. "My god, what are you doing?" one woman yells.


They were not popular among the passengers, he recalled. "They were saying, 'You should be ashamed to work for this company"'.

He managed to get back on the plane and ran to the back, where witnesses said he looked disoriented.

"He was kind of saying that he was being singled out because he's a Chinese man" when speaking to the manager, who was African-American, Bridges said.

"He was kind of dazed and confused", Mr Bridges said.

In a 52-second video, police officers in plain clothes are seen talking to a man sitting in the window seat of the plane.

A video of a man being dragged off an United Airlines plane due to overbooking made its rounds online Monday morning, and the ensuing outcry over his treatment was hard to miss.

"It was a pretty tense flight", he said.

A statement from United CEO, Oscar Munoz, says the team will be working with the authorities and conducting a review of what happened.

But in that incident, United's initial knee-jerk reaction on Twitter - simply citing sections of United's terms of service without explaining the context - caused a bigger storm than if it had just stayed silent.

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